Please note that the normal turnaround for heat press designs is 5-7 business days and sewn and applique items take 14-21 days.
Refund policy: Due to the personalized nature of our items, we will not issue a refund. If an error is made by us, we will immediately re-create your shirt. If you are not happy with your shirt, please email us at firstname.lastname@example.org so that we can get started right away to remedy the problem.
Our items are custom in nature and we want you to be pleased with your purchase. Computer monitors can display colors differently. We cannot accept returns on customized items because the color did not appear on the website as in person.
Monograms can vary by letter from font to font. If you are unsure about how your monogram will appear and would like to see a sample, we are happy to provide one for you after the item has been purchased. After you have completed your order, send an email to email@example.com with your order number and font request. Please note that unfortunately, we cannot accept returns on our products because a customer is not pleased with a letter or monogram choice.
Please note that we cannot make changes to or cancel an order that is already in production. Because of the custom nature of our products, we cannot accept returns. Personalized items are non-refundable. Please make your color/fabric color selections carefully as once items have been monogrammed or personalized, they are non-returnable. Kindly make certain to provide full names where requested on the order form (in the correct order). We cannot be responsible for monograms that are placed out of correct order if the full name is not given as requested when ordering. If the full name is not provided in the personalization info box and only initials are given they will be entered exactly as given so please make certain to enter them in the order that they should appear (FIRST, MIDDLE, LAST).
We are happy to answer any questions that you may have about placing an order via email -firstname.lastname@example.org. Because of the custom nature of our products we ask that all orders be placed through the website so there is no question about correct spellings/fabric choices/thread colors etc.